POLICIES

Our Policies:

Our goal is to provide an experience for our clients that goes beyond their expectations. To that end, we feel it appropriate to discuss our general policies, so that there is a clear understanding of our role in your special occasion:

REFUND

All deposits are based on the fare, are non-refundable. The idea of the deposit is to hold a reservation and take a vehicle of your choice off the market until the date of service. Almost every weekend throughout the year our schedule is filled with client engagements, and these are generally booked and paid for well in advance. Therefore, we must reluctantly retain any fees or deposits paid as compensation for lost opportunity.

The driver has the right to terminate run without refund (if there is a blatant indiscretion on the part of the client(s) and client(s) party). If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that Rolls Royce Classic Limos Inc. deems valid, no refund of money will be made. Rolls Royce Classic Limos Inc. reserves the right to refuse service as it deems appropriate.

Objectionable persons

The carrier reserves the right to refuse transport or to discontinue transport of any person who, in the carrier’s judgment, is incapable of taking care of himself or herself.

There will be no refund for any unused time. Your vehicle is reserved for you and you are free to keep your vehicle(s) until the end of your scheduled time.

A minimum of 2 weeks (14 days with weekends included) notice is required for cancellation of all charter and booking arrangements to avoid charge of the full fare plus 20% service charge. A non-refundable 50% deposit is taken on all initial bookings.

The individual responsible for payment (“Customer”) understands and agrees that all charges are assessed by Rolls Royce Classic Limos Inc. If for any reason full payment is not made upon due, a late charge of two percent per month will be assessed. If this agreement is referred to an attorney and/or collection agency, Customer agrees to pay all attorney and/or collection fees. If any breakdown occurs, Customer will be refunded the portion of the travel charges that relate solely to the time the vehicle is inoperable. Rolls Royce Classic Limos Inc. reserves the right to substitute one vehicle for another vehicle providing it is the same or larger size vehicle.

DEPOSIT

In order to reserve your limousine service we require a 50% deposit to be placed on the reservation. This deposit is Non Refundable and Non Transferrable. We accept Visa, MasterCard, Cheques, Money Orders or Cash.

PAYMENT DISCLAIMER

For all reservations, we require full major credit card information including CCV number (security code) and billing address. A credit card is a primary and default form of payment; however, we also accept cash to the driver if specifically requested. A credit card number must still be given to reserve the vehicle. Direct billing is only available to long-term clients with a well-established relationship with Rolls Royce Classic Limos Inc.

CREDIT CARD PAYMENTS ONLY

After we receive your reservation, our reservation representative will process your reservation and authorize your credit card for a full trip amount including gratuity and airport tax/tolls. As required by our credit card merchant/processor, we must obtain a signature of the credit card holder and the physical imprint of your credit card at the time of service. Please have this credit card handy at the time of service.

CASH PAYMENTS ONLY

If you decide to pay cash to the driver, please mention this in Notes/Comments during your reservation process. Also, please advise that we will still require and authorize your credit card for full trip amount including gratuity to hold your reservation and dispatch a vehicle. After your cash payment is made to the driver, we will void credit card authorization within 24-48 hours.

PAYMENT OF BALANCE

Final payment of your balance must be paid before the service date (2 weeks prior, weekends included) to the event date. The following are the only forms of payment accepted. No exceptions.

Weddings – Personal cheque must be received in our office no later than 21 days before the wedding date. The same goes for Cash, Money Order of Certified cheques.
Proms: Personal cheque 21 days before the day of the prom. The same goes for Cash, Money Order of Certified cheques.
All other Services: Personal cheque 21 days before the service. The same goes for Cash, Money Order or Certified Cheque. If paying your balance by credit card please let us know before hand.

CHANGES TO RESERVATIONS

Changes are made by calling our office and speaking with a reservationist. Once you confirm the original reservation, you will be asked to provide the updated details for your reservation. If you are changing on short notice, we will do our best to accommodate your request.

Our Cellular telephone
Charges incurred according to usage.

Damage to the vehicle
The actual cost of repairs for any damages done to the vehicle’s interior or exterior by a party is to be paid by the party chartering the vehicle.

Returned cheques
There will be a $40.00 fee for all NSF cheques.

Please note that deposits and payments are non refundable and non transferable.

Our Liability:

We fully appreciate the special nature of every engagement we commit to. Accordingly, we will make every possible effort to insure that your rental car is ready and available at the appointed time. Our vehicles are maintained to the highest standards to insure reliability. However, classic vehicles aged as much as 50 years are inherently more susceptible to unexpected mechanical deficiencies than more modern vehicles.
In the event of a mechanical malfunction, we will make every effort to provide an alternate and similarly suitable vehicle (including arranging with other sources when available). In the event of a vehicle breakdown, all efforts will be made to supply a replacement vehicle. If a replacement vehicle is sent &/or customer refuses a replacement vehicle, no refund is due. If no replacement vehicle is available, refund shall be limited a pro rated amount paid by client for that particular vehicle with no further liability to us.

Rolls Royce Classic Limos Inc. will not be responsible for delays due to traffic conditions, accidents, or any other unforeseeable act of God; any resulting lost time will be made up at the end of the scheduled charter. Any downsizing of previously reserved duration of service or vehicle size will not relieve Customer from the responsibility of paying the full amount of the originally scheduled charter.

The carrier does not guarantee to endeavour to maintain the schedule submitted by its agent or employee or customer. The carrier is not to be held liable in any way for a failure to maintain its schedule.

The individual responsible for payment (“Customer”) and all passengers in Customer’s party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired limousine.

All limousines are strictly nonsmoking.

The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party.

Drug use is prohibited by law. Any fines will be paid for by the customer.

Underage drinking is illegal. Rolls Royce Classic Limos Inc. has a zero-tolerance policy.

In the event that a client becomes physically sick and soils the limo, $350 professional clean up/sanitation fee will be automatically added to basic limo charges.

It is illegal to stand through the sunroof.

If at any moment during the service you are not fully satisfied with our service, please contact us immediately.

Actual total amount due will be calculated upon completion of the trip.

Rolls Royce Classic Limos Inc. is not responsible for articles left in our vehicles.

Vehicles cannot be loaded beyond seating capacity.

Airport Transportation Only:

RESCHEDULING/CANCELLATION is possible at no extra charge, as long as rescheduling/cancellation is requested more than 24 hours before the scheduled pick-up time. A cancellation fee of 20% (equal to gratuity) will be charged for any cancellation made between 2-24 hours before the scheduled pick-up time. A cancellation fee equal to the cost of trip plus 20% service fee (equal to gratuity) will be charged for any cancellation made less than 2 hours before the scheduled pick-up time.
A no-show fee equal to the trip cost plus 20% gratuity (minimum of $65), including waiting time will be charged when the passenger fails to show at the designated location or cancels the reservation after our vehicle was dispatched. If you cannot locate your vehicle/limousine, please call us to avoid a no-show billing.
Rolls Royce Classic Limos Inc. monitors all flights and adjusts scheduling accordingly. We cannot guarantee availability of a vehicle when flights are more than 45 minute late. In this case the availability is on a best effort basis only.
Rolls Royce Classic Limos Inc. grants a sixty (60) minute grace period after the reported domestic flight arrival time and a 1.5 hours (90 minute) grace period after reported international flight arrival time. Once grace period has elapsed and the customer has not called, the car will be dismissed and all applicable fees will be included.
A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill. All other charges, including tolls, parking, and airport fees will also be added.
Additional stops en-route are charged a $20.00 per stop or more depending on the vehicle/limousine, and at $1.00 increment, not to include standard gratuity.
For all services paid with a credit card, we require a physical imprint of the card used to make a reservation. For security reasons, our driver will imprint your credit at the time of service and obtain the signature of a cardholder.

Point-to-Point Transfers Only:

Waiting time: For all pick-ups, a fifteen (15) minute grace period is granted. Once the grace period has elapsed, waiting time is charged at $5.00 per five-minute increment, from original/scheduled pick-up/drop-off time. If a financial arrangement is not made with our driver, for example: balance is paid in cash, additional wait time fee will be charged to the credit card used to make a reservation.
A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill. All other charges, including tolls, parking, and airport fees will also be added.
Stops en-route are charged a $20.00 per stop or more depending on the vehicle/limousine, and at $1.00 increment, not to include extra mileage.
Since pick-up/drop (point-to-point) service is a discounted service, for additional fee, any alcohol (including beer and champagne) needs to be ordered at the time of booking.

Hourly Service Policies:

We will honour discounted rates advertised on a web site only if you schedule extended number of hours in advance.
For all services paid with a credit card, we require a physical imprint of the card used to make a reservation or credit card authorization form to confirm your reservation.
A no-show fee equal to the trip cost plus 20% service fee, including waiting time will be charged when the passenger fails to show at the designated location. If you cannot locate your vehicle/limousine, please call us immediately to avoid a no-show billing.
A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill. All other charges, including tolls, parking, and airport fees will also be added.
Waiting time: For all hourly charters, a fifteen (15) minute grace period is granted. Once the grace period has elapsed, waiting time is charged at the rate of your hourly charter in 30 minute increments (30 min minimum), from original/scheduled pick-up/drop-off time. If a financial arrangement is not made with our driver, for example: balance is paid in cash, additional wait time fee will be charged to the credit card used to make a reservation.
In every hourly charter, water, soda and champagne on ice is included at no cost.
Unlimited stops and pick-up locations are included.

Photos:

Our drivers as a courtesy frequently provide photographic images of our clients with our vehicles (when appropriate). From time to time we may choose to post the images on our website, and reserve the right to do so unless specifically requested not to.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email

Guarantee:

Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.